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ITIL V3 Foundation Classroom Training
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Course Title:  ITIL® V3 Foundation Training & Exam ( APMG, UK)

 

Next Course Date:

 Nov 23 - 25  Dec  17 - 19  Jan 12 -14, 2010   Mar 30 -1st Apr 2010

 

** Incorporating pre & post course, on-line cbt with ITIL V3 Foundation exams simulation & ITIL simulation CASE study exercises for better chances of passing the exam the first time round!

 

Venue:  Info Spec Training Centre

              Suite 1309, 13th Floor,  Menara AMCORP   

              18 Persiaran Barat, 46050 Petaling Jaya, Selangor, Malaysia

               (Opposite Taman Jaya LRT Station (Putra-line)

ITIL® v3 Foundation Course Synopsis

. Overview of ITIL® v3 and Service Management

  • • What is ITIL® v3?

  • • ITIL® v3 and Quality

  • • Service Management

  • • ITIL® v3 Processes

Service Strategy – Overview of Goals and Objectives

  • • Define the Market

  • • Develop Offerings

  • • Develop strategic assets

  • • Prepare for Execution

  • • Service Portfolio Management

  • • Demand Management

  • • Financial Management

Service Design – Overview of Goals and objectives + Roles

  • • Service Level Mgmt & Supplier Management

  • • Service Catalogue Management

  • • Availability Management

  • • Information Security Management

  • • Capacity Management

  • • IT Service Continuity Management

Service Transition – Overview of Goals and objectives + Roles

  • • Change Management

  • • Service Asset and Configuration Management

  • • Release and Deployment Management

Service Operation – Overview of Goals and objectives + Roles

  • • Incident Management

  • • Event Management

  • • Request Fulfilment

  • • Problem Management

  • • Access Management

  • • Service Desk

  • • The Technical Management Function

  • • The Application Management Function

  • • The IT Operations Management Function

Continual Service Improvement – Overview of Goals and objectives + Roles

  • • Continual Service Improvement – 7 Step Improvement Process

  • • CSI – Improvement Model

  • • CSI – Deming Cycle

Technology and Architecture – Overview of Goals and objectives

ITIL® v3 Qualification Scheme and Exam Technique

  • • ITIL® v3 Qualification Scheme and Exam Technique

ITIL® v3  Mock Exam Silmulator
  •     Randomised  ITIL® V3 Foundation level exam questions

What Next?

download registration FORM and fax it to us today.  Limited Seats!

Call us at +603-79571806 or send us an email to info@itilpass.com for purchase or sign-up a training course.

  

 

 

 

To register, please download registration, fill-in and send to us via info@infospec.com.my or Fax: 03-7957 1807

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Last modified: November 04, 2009