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CBT ITIL Foundation
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ITIL® V3 Foundation Multimedia Computer Based Training Package (CBT) RM3,200 

(RM2,850 valid till 31st August 2008 & Exam taken on or before 30th September 2008.)

For More affordable version, you may like to opt for on-line access version CBT Order Form

Please click here to download cbt brochure

The brand new ITIL® v3 Foundation e-learning product includes some exciting new and improved features including:

  • A page glossary for quick access to glossary definitions
  • A revision pad to allow you to store exam questions and relevant sections
  • A mock exam SME feedback with written feedback provided by ITIL subject matter experts
  • An Acronym buster
  • New look graphical reporting of student exam statistics

The ITIL v3 Foundation course is cost effective and flexible, making it ideal for any individual hoping to gain their ITIL v3 Foundation qualification. 

Whether you just want an introduction to ITIL, or plan to go on to the advanced training, this course provides a perfect platform to 'fast-start' your knowledge. 

The material is of the highest quality, having been developed by leading ITIL trainers and converted to CBT by experts in educational design. You can be confident that you will receive first class ITIL v3 training. So that you get the maximum benefit from the course, it is broken down into bite-size lessons and uses voice over, animation and interactive exercises. This format has been proven to increase knowledge retention and interest, giving you the best opportunity to pass the ITIL v3 Foundation exam. 

The course is around eight hours long and most people spread it over one or two weeks, however you can take the examination up to twelve months after you purchase the course. Full tutorial support is available for the duration of your study, so you do not need to feel isolated while you are learning.

What's Included?

 

  • The ITIL v3 Foundation CD-ROM training course
  • CD Includes ITIL v3 Examination Simulator
  • IT Service management based on ITIL v3 (reference book)
  • ITIL v3 Foundation Exam Fee

How do I take the ITIL v3 Foundation Exam?

To ensure you know when you are ready for the ITIL v3 Foundation exam, included in the package is a ITIL v3 exam simulator – each time you use it, it will give you a different set of questions and once you are getting high marks with this, you can start thinking about the real thing. 

The official ITIL v3 Foundation exam is included in your package and when you are ready, just  send us an email info@itilpass.com or call us at +603-7957 1806 to book your chosen exam.

What's Next?

If you would like to purchase this course or talk to someone about any questions you have .

Please call  +603-7957 1806   or send us an email: info@infospec.com.my  or info@itilpass.com

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ITIL® v3 Foundation Course Synopsis

. Overview of ITIL® v3 and Service Management

  • • What is ITIL® v3?

  • • ITIL® v3 and Quality

  • • Service Management

  • • ITIL® v3 Processes

Service Strategy – Overview of Goals and Objectives

  • • Define the Market

  • • Develop Offerings

  • • Develop strategic assets

  • • Prepare for Execution

  • • Service Portfolio Management

  • • Demand Management

  • • Financial Management

Service Design – Overview of Goals and objectives + Roles

  • • Service Level Mgmt & Supplier Management

  • • Service Catalogue Management

  • • Availability Management

  • • Information Security Management

  • • Capacity Management

  • • IT Service Continuity Management

Service Transition – Overview of Goals and objectives + Roles

  • • Change Management

  • • Service Asset and Configuration Management

  • • Release and Deployment Management

Service Operation – Overview of Goals and objectives + Roles

  • • Incident Management

  • • Event Management

  • • Request Fulfilment

  • • Problem Management

  • • Access Management

  • • Service Desk

  • • The Technical Management Function

  • • The Application Management Function

  • • The IT Operations Management Function

Continual Service Improvement – Overview of Goals and objectives + Roles

  • • Continual Service Improvement – 7 Step Improvement Process

  • • CSI – Improvement Model

  • • CSI – Deming Cycle

Technology and Architecture – Overview of Goals and objectives

ITIL® v3 Qualification Scheme and Exam Technique

  • • ITIL® v3 Qualification Scheme and Exam Technique

ITIL® v3  Mock Exam Silmulator
  •     Randomised  ITIL® V3 Foundation level exam questions

What Next?

Call us at +603-79571806 or send us an email to info@itilpass.com for purchase or sign-up a training course.

  

To register, please download registration, fill-in and send to us via info@infospec.com.my or Fax: 03-7957 1807

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Last modified: July 09, 2008