ITIL is primarily targeted at people responsible for managing the delivery of IT services. However, all staff involved in delivering IT services will find the course useful.

IT directors need to be aware of ITIL to ensure that appropriate staff members within their organisations have the required level of knowledge. It is of importance to business staff, both managers and day-to-day customers or end users involved in building good relationships with their IT service providers.

Software developers, maintainers and testers need to be aware of IT service management requirements so that they can understand their relationship with IT service managers and ensure that requirements are incorporated into new and revised products and services from the outset. The guidance is useful to any size of organisation, in both the public and private sectors.

What is included?

The full course can be delivered by CD-ROM, Network (LAN), Intranet or Internet, and provides training equivalent to a 3-day classroom-training course.

• A full Student manual reflecting the course content.
• It is important that your courses are kept up to date, and our licences are fully inclusive of our comprehensive maintenance and update service
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The course is designed to be run from a multimedia PC, with a CD-ROM and sound card. The PC should have a minimum of 128MB memory, and SVGA graphics.

ITIL Foundation CBT - Course Synopsis

 

Topics	Synopsis
Overview of IT Service Management & ITIL	ITIL and Quality Management Service Management and the Organisation Core ITIL Processes ICT Infrastructure
Supporting the Users of IT Services	Service Desk Incident Management Problem Management Topic Quiz
Control Processes	Configuration Management Change Management Release Management Topic Quiz
Service Delivery Building Blocks	Availability Management Capacity Management Topic Quiz
Getting the Right Service Quality at the Right Price	Service Level Management IT Services Financial Management Topic Quiz
Protecting Businesses and IT Services	Service Level Management IT Service Continuity Management Topic Quiz
Exam Technique	How To Approach the Exam Hints and Tips
Mock Exam	A full mock exam for ITIL Foundation level

 

 To order please call +603 - 7957 1806 or send us an email at itil@infospecasia.com

We also provide Classroom training and Blended training.